Refunds and Returns Policy

This Refunds and Returns Policy outlines the terms and conditions related to returns, exchanges, and cancellations for products and services offered by Dream Gurukul. Please review the details carefully to understand our policy.

1. Course and Workshop Refunds

  • We always strive to offer the best quality of workshops, courses, and challenges to our community. All our courses, workshops, and related services are non-refundable. Once the booking is confirmed, no refunds will be issued under any circumstances. This is to maintain the quality of service and commitment to our participants.

2. Product Returns

  • While we do not accept returns for most products, we recognize that there may be rare circumstances where a replacement is warranted. Below are the terms under which a product can be replaced:
  1. Eligibility for Replacement:
    • Products are eligible for a free replacement only in the unlikely event of:
      • Damage during shipping.
      • Defective items.
      • Delivery of an incorrect product (different from what was ordered).
  2. Timeframe for Initiating a Replacement:
    • All replacement requests must be made within 3 days of receipt of the product.
    • Orders typically take 3-4 working days to be dispatched from our end.
  3. Condition for Return:
    • To be eligible for a replacement, products must be returned in the original condition, with all accessories, packaging, and tags intact.
  4. Exchanges:
    • We only offer exchanges for eligible products, and no refunds will be provided.
  5. Return Shipping Costs:
    • If a product is found to be damaged, defective, or incorrect due to our error, we will cover the return shipping costs.
    • If the issue is not due to our error, the customer will be responsible for shipping costs.

3. Non-Refundable Services or Items

  • All services, including but not limited to courses, workshops, and challenges, are strictly non-refundable.
  • Digital content or items such as eBooks, guides, or downloadable files are also non-refundable.

4. Cancellations

  • Courses and Workshops:
    We do not allow cancellations for courses, workshops, or challenges once the booking is confirmed. Please ensure that you review all details and schedules carefully before making a commitment.

5. Contact Information for Returns

  • If you need to request a replacement for a damaged, defective, or incorrect item, please contact us within 3 days of receiving your order.
  • Email: dreamgurukul17@gmail.com
    Please include the following details in your email:
    • Order Number
    • Product Name
    • Details of the issue (attach photos if possible)

We will respond within 2 business days to guide you through the replacement process.

6. Changes to the Policy

Dream Gurukul reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be communicated through email or by updating this policy on our website.

For any questions or concerns regarding our policy, feel free to reach out to us.